Do you have a question? Check the menu below to see if your answer is listed.
Is your question not in the list? You can always reach us and fill in our contact form or call our customer support. You can reach our customer helpline at 0251 756 644. Wij zijn bereikbaar van Dinsdag t/m Zaterdag van 11.00 - 17.00 uur. Ook kun je mailen naar info@bieco.nl.
How do we ensure your online privacy and safety?
Your privacy and security are our top priority. We always act in accordance with the Personal Data Protection Act. In the privacy statement you can read how your data is protected and used. Please read our privacystatement for the detailed description of our privacy policy. Your personal information will never be sold or shared with third parties.
-Your personal data is stored securely in a database that is not publicly accessible.
-All transaction data is sent encrypted over the Internet.
-We use your email address to complete your order.
We only send promotional emails, offers and newsletters with your permission.
How do we guarantee secure internet while paying?
During payments, the internet connection between you and our website is secured using the so-called SSL key. You can recognize this connection by the lock in your browser bar.
How do we ensure the security of your personal data?
The data you leave on our website will only be used to process and complete your order. Your personal information will be protected and kept confidential at all times.
Er is iets mis gegaan met de bestelling
Maakt u zich geen zorgen als er iets mis gegaan is met uw bestelling. Neem contact met ons op via onze contactpagina en stel uw vraag. Vaak nemen wij zelf al contact met u op. We kijken of de bestelling en eventueel de betaling bij ons is binnen gekomen en spreken verder met u af.
U heeft een spoedbestelling
Indien u producten met spoed nodig hebt, verzoeken wij u altijd telefonisch contact met ons op te nemen. Wij kunnen dan direct zien wat de voorraadstatus is en u eventueel een snellere verzendwijze aanbieden.
What is the delivery time?
Ordered Monday to Friday before 16:00 (excluding holidays) will be shipped the same day. In general, your order will be delivered the next day. It is always possible that there is an outflow. We will let you know. Of course we strive to deliver your order as soon as possible. Ordered on Saturday before 14:00, your order will be delivered on Tuesday.
Are there shipping costs?
Bestellingen worden binnen Nederland verzonden met PostNL-tarief.
How do I know if my order has been completed?
You will receive a confirmation on your email address with a Track & Trace code. This way you can see where your order is at any time of the day. If you do not receive this email, please check your spam mail. Otherwise we will be happy to help you. Please contact us via info@bieco.nl
My size is no longer available
It is possible that a size is sold out. Send us an email and we will contact you to inform you about delivery times.
How does the ordering process work?
You can order from us in a few simple steps.
1. On the overview page, hover your mouse over the product and click the item you like.
2. Now you're on the product page: You can choose or adjust your size.
3. Are you ready? Click 'Add to basket' and you will be redirected to the payment page.
4. Click on 'proceed to checkout'. Of course you can always continue shopping.
Got it all? Please agree with our general terms and conditions.
5. Fill in your personal details and select a payment method. Please agree with our general terms and conditions.
6. Pay your order and you're finished. You will receive an invoice by email and we will prepare your order.
What payment methods are available?
Op bieco.nl kun je veilig en gemakkelijk betalen. Jouw online veiligheid is voor ons een serieuze zaak. Zowel persoonlijke als betaalinformatie is veilig bij ons. Er worden geen gegevens verstuurd zonder versleuteling.
Payment methods
iDEAL
With iDEAL you can pay for your purchases online in a trusted, easy and safe way. More information about iDEAL can be found at www.ideal.nl
Creditcard
It is possible to settle your purchases with Mastercard. Your credit card details will be encrypted and will not be stored by us.
Bancontact
For our consumers in Belgium we offer Bancontact.
What payment methods are available?
Op bieco.nl kun je veilig en gemakkelijk betalen. Jouw online veiligheid is voor ons een serieuze zaak. Zowel persoonlijke als betaalinformatie is veilig bij ons. Er worden geen gegevens verstuurd zonder versleuteling.
Payment methods
iDEAL
With iDEAL you can pay for your purchases online in a trusted, easy and safe way. More information about iDEAL can be found at www.ideal.nl
Creditcard
It is possible to settle your purchases with Mastercard. Your credit card details will be encrypted and will not be stored by us.
Bancontact
For our consumers in Belgium we offer Bancontact.
Uw bestelling volgen
Het is op meerdere manieren mogelijk om uw bestelling te volgen. U kunt inloggen om uw bestelling te bekijken en te volgen. Log in met uw emailadres en uw eigen password. U wordt ook op de hoogte gehouden via email. Kunt u uw emails niet vinden of heeft u andere vragen over de status van de bestelling? Neem dan contact op via onze contactpagina.
What can I do if my order is not delivered?
Please send a email to info@bieco.nl of bel naar 0251 756 644 en uiteraard lossen wij dit zo snel mogelijk voor je op!
Can you also pick up your order?
Naast het laten bezorgen van je pakketje, kan je ook je bestelling, uiteraard kosteloos, ophalen in onze winkel:
Castricum
Torenstraat 2d
1901 ED Castricum
Noord-Holland
The Netherlands
How do I track my order?
As soon as we have shipped your order, you will receive an email with a Track & Trace number to track your package at any moment.
What is the delivery time?
Ordered Monday to Friday before 16:00 (excluding holidays) will be shipped the same day. In general, your order will be delivered the next day. It is always possible that there is an outflow. We will let you know. Of course we strive to deliver your order as soon as possible. Ordered on Saturday before 14:00, your order will be delivered on Tuesday.
Are there shipping costs?
Bestellingen worden binnen Nederland verzonden met PostNL-tarief.
Er is iets mis gegaan met de bestelling
Maakt u zich geen zorgen als er iets mis gegaan is met uw bestelling. Neem contact met ons op via onze contactpagina en stel uw vraag. Vaak nemen wij zelf al contact met u op. We kijken of de bestelling en eventueel de betaling bij ons is binnen gekomen en spreken verder met u af.
How can I submit a complaint?
All our products are made with the utmost care and attention.
Mocht je een klacht hebben over een besteld product dan kan je een email sturen naar info@bieco.nl of telefonisch contact opnemen met onze klantenservice: 0251 756 644.
We will respond as soon as possible (within 2 working days at the latest) by telephone or email to the subject of the complaint. See our Terms and Conditions for more information about our complaint procedure.
Of course we will find a solution.
Can I cancel/revoke my order?
Je hebt het recht om binnen 7 dagen na ontvangst van het artikel zonder opgaaf van reden de overeenkomst te ontbinden. Daarna heb je nog 2 dagen de tijd om je artikel(en), ongebruikt en voorzien van alle hangtags en originele attributen, terug te sturen.
You can submit your revocation by sending us an email or fill in and submit the cancellation form.
When will I be refunded?
Upon receipt of an article in new condition and with all attached labels, we will process your return within two working days.
At the latest within two weeks after receipt, we will refund the amount to your bank account known to us.
Are returns for free?
Ja/nee, je kunt de bestelde artikelen alleen gratis naar ons retourneren, als het retour zenden aan Bieco is te wijten.
zo niet dan zijn de verzendkosten en retour kosten voor rekening van de klant.
How do I return an item?
You can return your purchases unused, with the original labels attached and in the original packaging within 30 days after delivery. Of course you may try on the products. To make it easy for everyone, you can not exchange but you will receive the purchase amount, if you meet the return requirements. After receiving the goods, we will use the same payment method via our payment provider to refund the purchase amount. We strive to refund the purchase amount to your account within 5 working days. Refunds via credit card will take longer, assume 10 to 14 working days.
Je kan een retournering aanmelden via info@bieco.nl of via ons online retourportaal. Bij een bestelling krijg je een formulier meegeleverd waar uitgebreid de retourprocedure staat beschreven.
If you need help, please contact our customer service.
